Thank you for shopping with Zerotykes, customer satisfaction is our top priority. We aim to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.
Effective Date: [8th Jan’2025]
Eligibility for Return:
Items must be returned within [3 days] of delivery.
The item must be unused, unwashed, and in its original packaging, with tags intact.
The item must be accompanied by the original receipt or proof of purchase.
Certain items, such as undergarments or personalized clothing, are non-returnable due to hygiene or customization reasons.
Gift cards
Downloadable software products
Items that have been personalized or custom-made
Items marked as final sale or non-returnable at the time of purchase.
Product will not be eligible for return in case of buyer's remorse, includes change of mind or incorrect product/model/colour ordered.
Product will not be eligible for return or replacement if ‘Non-Returnable or Non-Replaceable’ is mentioned on the product detail page.
Damage reported for products collected by the customer from store, will not be eligible for return or replacement.
Return Process:
Contact us at [email- contact@zerotykes.com/phone number- 6289993469] to initiate a return.
Provide your order number and details about the item(s) you wish to return.
Once approved, we will provide a return shipping label (if applicable) or instructions for sending the item back.
Return Shipping Costs:
If the return is due to a defect or an error on our part, we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping.
Eligibility for Refund:
Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
If approved, the refund will be processed within [7 days] of receipt.
Refund Method:
Refunds will be issued to the original payment method or as store credit, based on your preference.
Please include the return authorization number on the outside of the package.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, we will process a refund to your original method of payment. The refund amount will be the purchase price of the returned item, excluding any shipping charges.
Refund Timing: Please allow [07] business days for the refund to be processed and reflected in your account.
Please note that shipping fees (if any) are non-refundable unless the return is due to a product defect or error.
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order.
If you receive a damaged or defective item:
Contact us at [email- contact@zerotykes.com/phone number- 6289993469] to initiate a refund.
Provide photos of the damaged item and packaging for assessment.
We will replace the item or provide a full refund, including shipping costs.
For questions or concerns about returns or refunds, reach out to our Customer Service team:
Email: [contact@zerotykes.com]
Phone: [6289993469]
Address: [ Gorkhara, Sonarpur Bazar, Near Indian Over Seas Bank District :- South 24 Parganas Pincode :- 700150]
We value your trust and aim to make your shopping experience as seamless as possible.
Return Shipping: Customers are responsible for paying the shipping costs for returning items unless the return is due to a defect or error on our part.
Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
The information about any pin code being serviced within India can be checked on the product page once the pincode is entered.
Your shipping address Pin code will be verified with our database before you add the product to the cart. In case it is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping pincode and check the availability.
Any dispute shall be to the exclusive jurisdiction of Court at Kolkata
